If someone asks "Whats the difference in levels mean?"
Level 1: 110-watt bulbs, about 30 bulbs. No facial tanner. Ideal for beginners and budget-conscious customers. Lay down beds allow for longer sessions due to fewer bulbs.
Level 2: 160-watt bulbs, more than 40 bulbs. Includes 800-watt facial tanners. Adjustable reflectors for facial tanning. 12-minute max session.
Level 3: 220-watt bulbs in booth, over 40 bulbs. Strong fan to prevent overheating. 7-minute max session. Level 3 bed includes shoulder tanners with 160-watt bulbs positioned closer for a quicker tan.
Level 4 (Matrix): Over 20 high-pressure 1000-watt bulbs with purple lenses for reduced harmful rays. Mattress-like surface for comfort. Delivers instant results.
Checking In An Existing Customer
- Greet the customer, let them know that from 5AM to 10AM, then salon is ran remotley by you. After that time, the owner comes in. Tell them you can do everything as far as starting their bed and even accepting payments. Ask them if they are ok with the salon being unattended, if not, they can come back after 10AM where someone will be here. If they're ok with it, then ask for their first name first and last name second. Sometimes customer will give their last name then first name which is annoying and confusing. Tell them first and last name in that exact order. Talk to them like theyre a friend you've known for a long time, not like a robot.
- Click the "Clients" tab. Enter their first and last name into the system and press the magnify glass icon or press enter on keyboard.
- Double-click their name when it appears.
- Click the bed icon on the top next to the $ sign to access their package:
- Select the customer's package level by clicking once.
- Choose the desired tanning time and click "Start Session".
- Enter your employee ID and password and press enter.
- Let them know that towels are right in front of them if they need one for their body. Let them know there are wink-ease (temporary eye protection) in the room along with a spray bottle and cleaning towels. Tell them to leave all dirty towels in the basket next to the front desk when theyre donewith their tan and abiut to leave the salon.
- Inform the customer about the 3-5 minute prep time before the bed will turn on. But if they want to start the bed easly, to press the blue button on the timer. For key west and Jamacia, its the orange start button on the bed. The start button in fiji is stuck, so they cant start it early.
- Remind customers to clean the bed before and after use. After they have cleaned it, tell them to press the up arrow until the screen says 0. For jamacia and key west, have them press the orange start button 1 time after cleaning. For room 14, have them press the reset button 4 times.
- If a new customer comes in, and you cant start their bed / booth cause theres a red bad instead of a green bar to the right, then the new customer that comes in needs to clean the bed and reset the timer inside the room. After the bar goes from red to green, then you can start their bed / booth.
Recommended Tanning Time For customers who ask "How long should I go in for?"
New customer or is the customer returning after a long break?
- Level 1: Start with 6-8 minutes.
- Level 2: Start with 5-7 minutes.
- Level 3: Start with 4-6 minutes.
- Matrix: Start with 3-5 minutes.
- You can also see a customer visit history, and how many minutes they did in the past by clicking the Bed Image then clicking "Visit history" youll be able to see the bed they last used, and how many minutes they did. You should almost always check to see when their last visit was anywahs. For example, if the last time someone came was way back in 2023, you should say something like "It looks like its been a while since youve been here, do you want to maybe try x minutes instead of the full time, that way you don't burn?"
Pricing, Max Times & Package Names / Abbreviations
| Level | 3 Months Unlimited | 1 Month Unlimited | 1 Session | 5 Sessions (Expires in 3 months) |
10 Sessions (Expires in 5 months) |
20 Sessions (Expires in 10 months) |
|---|---|---|---|---|---|---|
| Level 1 15 mins max on beds / 12 minutes max in booths |
$109.99 (3MUL1) |
Not Offered | $8.99 (1VL1) |
$34.99 (5ofLvl1) |
$64.99 (10ofLvl1) |
$99.99 (20ofLvl1) |
| Level 2 12 mins max in booth. 12 mins max in bed (Except bed #8 jamacia which is 9 mins) |
$149.99 (3MUL2) |
$64.99 (1MUL2) |
$11.99 (1VL2) |
$49.99 (5ofLvl2) |
$89.99 (10ofLvl2) |
$159.99 (20ofLvl2) |
| Level 3 7 mins max in #3 10 mins max in fiji #11 |
$199.99 (3MUL3) |
$79.99 (1MUL3) |
$15.99 (1VL3) |
$69.99 (5OfLvl3) |
$129.99 (10OfLvl3) |
$239.99 (20ofLvl3) |
| Matrix 16 mins max. Bed will beep on the hlfway time, where they need to flip over on there stomach. |
$329.99 (3MULMATRIX) |
$139.99 (1MUL4MATRIX) |
$24.99 (1VL4MATRIX) |
$109.99 (5Matrix) |
$199.99 (10Matrix) |
$349.99 (20ofMatrix) |
| Spray Tanning | Ask if they know how to use the machine before accepting payment. If they dont' ask them to come back after 10AM so they can be assisted by someone in person | Not Offered | $27.00 (1VSPRAY) Enter 45 for time for dark spray, 44 for medium, 43 for light. |
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Processing a Package Sale in TanTrack
- Click on the Sales tab on the left-hand side.
- Type the customer's first name and last name in the search field.
- Double-click on the customer's name when it appears.
- Click the orange Package button under the "Sell Items" label.
- Under "Select a Package by Name," start typing the package abbreviation (e.g., 20ofLvl2 for 20 sessions of Level 2).
- Select the correct package from the list that auto-populates.
- Verify the final unit price displayed on the right-hand side.
- Click the Add Package button to add it to the sale.
- If the customer is paying by card, click the orange Credit button.
- When the new box pops up, click the orange Request Card button.
- Wait for the total to appear on the credit card terminal.
- Instruct the customer to press the green button on the terminal to confirm the amount.
- The customer can then swipe, tap, or insert their card for payment.
- After successful payment, click the Complete Sale button.
- A receipt will print automatically, and the tanning package will be added to the customer's account.
- Proceed to start the tanning bed or booth based on the purchased package.
Signing A New Customer Up
- Have them go to ForeverTan603.com, on their mobile phone, the menu will be 3 lines in the top right hand corner. Have them tap that, and click on "Tanning Consent Form" have them fill out that entire form.
- After they have completed that, open tan track software, click on "Sales" then click the + Add button.
- Ask them for their first name and last name one more time, Type it in, then just enter their birthday as 1/21/1980 for now and click save I'll enter the rest of their info later, you don't need to do all of it
- Get them setup with a package and start their bed
Other Info For You
- "The booth doesn't feel hot."
It's because the strong fan keeps the temperature down while still providing effective tanning. - "Why does my tan look uneven?"
Encourage even positioning and rotating mid-session for the best results. - "How often should I tan?"
Recommend spacing sessions at least 48 hours apart to allow for proper skin recovery. - "Customer claims they have free tans in the system from the past"
Sometimes this is true, but other times there might not be anything. If you don't see anything, tell them youll make a note and have the owner call themcause he has deeper software permissions to find such things. The owner will call them ASAP, and they will need to come back anither day when its figured out. - Key west and Jamacia are both the same model bed. However, Even though jamacia is a Lvl 2 bed & the same as key west, it doesn't go over 9 minutes.